Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Coordinates activities of various clerical departments or workers within department. Evaluates office production, updates... [+] More

Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Coordinates activities of various clerical departments or workers within department. Evaluates office production, updates procedures, or devises new forms to improve efficiency of workflow. Establishes uniform correspondence procedures and style practices. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. This position is similar to an Office Supervisor, but scope of unit supervised typically involves a larger number of employees and more varied office activities. Position requires experience in the classifications managed.

Plans office layouts and initiates cost reduction programs. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Prepares activities reports for guidance of management. Prepares employee ratings and conducts employee benefit and insurance programs. May prepare organizational budget and monthly financial reports. May hire and train clerical staff. May compile, store, and retrieve managerial data. [-] Less

Manages the Program/Project Management Office (PMO) by driving program and project management best practices, policies, procedures, and processes. Tracks the status of all projects and manages escalations, project budgets, and reporting.

Ensures that program and project management processes are applied consistently... [+] More

Manages the Program/Project Management Office (PMO) by driving program and project management best practices, policies, procedures, and processes. Tracks the status of all projects and manages escalations, project budgets, and reporting.

Ensures that program and project management processes are applied consistently and effectively across all assigned initiatives. Creates and applies standardized project management methodologies, including project definition, planning, risk management, project control, and change management, to ensure a repeatable project delivery process. Collaborates with senior management to establish program and project priorities, and ensure IT initiatives align with business goals and objectives. Creates tools for project planning, delivery, management, tracking, communication, and key performance metrics. Monitors, tracks, and reports on the status of programs against budget, timelines, and scope to program/project teams and leadership. Evaluates and mitigates overall program risks. Forecasts the potential impact of program initiatives and enhancements. Creates and improves the delivery and results of programs/projects by developing program/project management, requirements management, and change management best practices, processes, tools, and techniques. Establishes and manages the IT release calendar and synchronizes each release with external systems. Leads, mentors, and manages assigned staff. [-] Less

Manages and coordinates all activities of a branch office. Oversees activities of operations personnel to ensure efficient operation of department or branch. Reviews accounts, records of proof, and certifications to ensure compliance of workers with established standard procedures and practices.

Interviews,... [+] More

Manages and coordinates all activities of a branch office. Oversees activities of operations personnel to ensure efficient operation of department or branch. Reviews accounts, records of proof, and certifications to ensure compliance of workers with established standard procedures and practices.

Interviews, selects, and hires new employees. Evaluates employee performance and recommends or initiates promotions, transfers, and disciplinary action. Compiles required and special reports on operating functions of department or branch. Controls supply of money on hand to meet branch's daily needs and legal requirements. Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices. [-] Less

Manages and coordinates front office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and oversees performances to ensure adherence to... [+] More

Manages and coordinates front office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and oversees performances to ensure adherence to hotel policies and established operating procedures.

Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. May patrol public rooms, investigate disturbances, and warn troublemakers. May interview and hire applicants. May receive and process advance registration payments. May send out letters of confirmation or return checks when registration cannot be accepted. [-] Less

Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Coordinates activities of various clerical departments or workers within department. Evaluates office production, updates... [+] More

Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Coordinates activities of various clerical departments or workers within department. Evaluates office production, updates procedures, or devises new forms to improve efficiency of workflow. Establishes uniform correspondence procedures and style practices. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. This position is similar to an Office Supervisor, but scope of unit supervised typically involves a larger number of employees and more varied office activities. Position requires experience in the classifications managed.

Plans office layouts and initiates cost reduction programs. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Prepares activities reports for guidance of management. Prepares employee ratings and conducts employee benefit and insurance programs. May prepare organizational budget and monthly financial reports. May hire and train clerical staff. May compile, store, and retrieve managerial data. [-] Less

Assists the Front Office Manager in... [+] More

Assists the Front Office Manager in overseeing the daily operation of the Front Office Department in a hotel. Develops and implements processes and procedures for the front office, bell stand, parking, concierge service, etc., that support achievement of service and financial goals.

Analyzes business forecasts and schedules accordingly. Ensures Front Office handles billing and cash in accordance with hotel's standards. Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, and other departments. Develops and implements strategies and practices which support employee engagement. Ensures all guests are welcomed and efficiently registered on their arrival. Monitors staff for professional, efficient, and courteous service. Assists in meeting brand standards, passing quality assurance inspections, and creating a positive working environment. Monitors sales and controllable expenses accordingly. [-] Less

Directs and coordinates activities concerned with buying or selling investment products and financial services, such as securities, insurance, and real estate, for clients of brokerage firm

screens, selects, and hires registered representatives and other employees. Directs inservice training to improve client... [+] More

Directs and coordinates activities concerned with buying or selling investment products and financial services, such as securities, insurance, and real estate, for clients of brokerage firm

screens, selects, and hires registered representatives and other employees. Directs inservice training to improve client services and increase sales volume. Develops and implements plans to ensure compliance of workers with established programs, procedures, and practices. Establishes internal control procedures to control margin accounts, short sales, and options and to reduce office errors and client complaints. Reviews recapitulation of daily transactions to ensure accordance with rules and regulations of government agencies, regulatory bodies, and securities exchanges. Analyzes operations to determine areas where cost reductions could be implemented or program improvements initiated. Evaluates profitability of gross sales and transactions. Conducts staff meetings of personnel to discuss changes in policy, redirection of sales emphasis to other programs, or to propose methods and procedures to increase firm's share of local market and trade volume. Explains firm's research and customer service facilities and how use of facilities can promote customer relations and sales. Prepares activity reports for evaluation by management. May be required to have securities agent license. May be required to have experience in certain type of brokerage office managed, such as full-service brokerage office, discount brokerage office, or full-service/discount brokerage office. [-] Less

Manages local, district,... [+] More

Manages local, district, or regional business. Manages and coordinates subordinate staff. Reviews official directives and correspondence to ascertain such data as changes prescribed in programs, policies, and procedures, and new assignments or responsibilities delegated. Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates. Plans activities and work projects and assigns unit supervisory personnel responsibility for carrying out and completing specific projects and duties.

Coordinates activities of various units in order to provide designated functions or services with minimum delay and optimum efficiency and accuracy. Informs supervisory personnel of changes or interpretations of policies or procedures. Conducts staff meetings for dissemination of pertinent information. Trains and evaluates performance of supervisory personnel and reviews performance reports prepared on staff. Prepares reports on activities. [-] Less

Manages and coordinates front office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and oversees performances to ensure adherence to... [+] More

Manages and coordinates front office activities of hotel or motel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and oversees performances to ensure adherence to hotel policies and established operating procedures.

Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. May patrol public rooms, investigate disturbances, and warn troublemakers. May interview and hire applicants. May receive and process advance registration payments. May send out letters of confirmation or return checks when registration cannot be accepted. [-] Less

Supervises, plans, organizes, and... [+] More

Supervises, plans, organizes, and controls the operations, activities, and staff of a central ticket office. Analyzes and plans for event needs for ticketing staff, equipment, supplies, and services and takes appropriate action based on budget limitations. Ensures reliability and accuracy of ticketing data base.

Coordinates advance ticket and gate sales, consulting with Marketing on promotional activities. Interprets, implements, and/or recommends changes to rules, regulations, policies, and procedures affecting the ticket office. Reconciles ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events. Projects ticket office annual budget and monitors throughout the year. Participates in annual audit and interacts with Auditors. Designs and orders blank ticket stock, reprinted ticket stock, ticket envelopes, and/or brochures for activities and events, consulting with marketing/promotions staff. Answers inquiries and communicates information regarding upcoming events or new developments within the department to the press. Authorizes exceptions or deviations from policy, such as ticket refunds. Assists in setting prices for various activities and events. Resolves employee grievances and ensures compliance with applicable policies such as affirmative action. Hires, evaluates, promotes, and terminates employees, or makes related recommendations. May travel to out-of-town activities and events to distribute tickets. May coordinate with outside agencies. May supervise the Assistant Manager. [-] Less