Directs activities, either directly or through subordinates, concerned with sales of products or services of a highly complex nature. Plans, develops, establishes, and implements policies, procedures, and objectives of technical sales function in accordance with objectives of organization. Confers with... [+] More

Directs activities, either directly or through subordinates, concerned with sales of products or services of a highly complex nature. Plans, develops, establishes, and implements policies, procedures, and objectives of technical sales function in accordance with objectives of organization. Confers with organization officials to plan technical sales objectives, to develop sales policies, and to coordinate functions. Develops and maintains accounts and responds to bids and proposals. Targets and develops clients through existing database and contacts, advertising resources, and the Internet. Meets with clients to evaluate their technical needs and to recommend and provide consulting solutions.

Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management. Examines estimates of material, equipment, and production costs, performance requirements, and delivery schedules to ensure completeness and accuracy. Evaluates the market position of competing technical products, services, and organizations and their marketing and sales techniques. Devises sales strategies and promotions to obtain maximum sales volume. Forecasts semi-annual and annual sales projections. Directs preparation of required reports. Interprets and enforces company policy and practices. Ensures the adequacy of sales training programs. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Manages research and... [+] More

Manages research and development staff and programs with improvement and cost reduction ideas and the introduction of products, processes, and services. Recommends potential of new, or ways to improve existing, products, processes, and services. Researches products, processes, and/or services of comparable competitors. Reviews and evaluates research results and makes appropriate recommendations to management. Research is not highly technical in nature and does not require advanced studies in engineering, science, or math.

Keeps management informed on progress of projects. Develops and monitors project budgets and schedules. Controls research expenditures within approved budget limitations. Reviews and evaluates research results. Prepares reports on progress and recommends the addition, expansion, or discontinuance of projects or programs. May recruit, hire, and train department staff, evaluate staff performance, and develop goals and objectives for staff. [-] Less

Manages, coordinates, and provides strategic planning of activities concerned with research and development of new or improved concepts, ideas, basic data on, and applications for organization's products, services, or ideologies including engineering research and development programs. Oversees the research, identification,... [+] More

Manages, coordinates, and provides strategic planning of activities concerned with research and development of new or improved concepts, ideas, basic data on, and applications for organization's products, services, or ideologies including engineering research and development programs. Oversees the research, identification, evaluation, and initial development of new products or services. Plans and formulates aspects of research and development proposals, such as objective or purpose of projects, applications that can be utilized from findings, cost of projects, and equipment and manpower requirements.

Reviews and analyzes proposals submitted to determine if benefits derived and possible applications justify expenditures. Submits proposals considered feasible to management for consideration and recommends allocation of funds from department budget. Monitors projects, such as preparation of records of expenditures and research findings, progress reports, and staff conferences in order to inform management of current status of each project. Reports revenue and profitability to upper management. Keeps current on competitors' products and services. May be responsible for the overall implementation of new products or services and/or improvement of existing products or services. May engage market research firms to perform studies. [-] Less

Manages and coordinates activities of workers engaged in preparation and layout of a technical publication and assures the quality and timely delivery of required material. Studies materials to determine the most effective form of presentation and number and type of... [+] More

Manages and coordinates activities of workers engaged in preparation and layout of a technical publication and assures the quality and timely delivery of required material. Studies materials to determine the most effective form of presentation and number and type of illustrations required, in accordance with specifications and accepted standards of composition, limitations of equipment, and available funds. Oversees activities of various media types that may include desktop publishing, documentation manuals and software, electronic publishing, illustrations, marketing materials and activities, repair guides and manuals, sales materials, software presentations, translations, users manuals, and related materials.

Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-uses of products. Confers with production department managers to assist in specific classification of products from quality assurance position, report on new product or process technology of competitors, and to discuss new specifications required by customers. May direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products. Records, analyzes, and informs concerned personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims. Negotiates settlement of claims for which company is responsible, within limits prescribed by management. May survey potential markets to increase sales. [-] Less

Manages the technical services team that answers customers' technical or scientific questions regarding the operation or maintenance of a product or service. Directs and coordinates the activities of the team to ensure the provision of the best technical service possible.

Analyzes... [+] More

Manages the technical services team that answers customers' technical or scientific questions regarding the operation or maintenance of a product or service. Directs and coordinates the activities of the team to ensure the provision of the best technical service possible.

Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions. Ensures projects are technically complete and in line with customers' requested delivery. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Maintains goals and metrics for Technical Services Department. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Develops and implements plans to identify technologies and vendors able to achieve requirements. Initiates and implements continuous improvement projects that support multiple teams across all shifts. Leads change through development of people, systems, and processes that ensure improved business performance. Interprets company policy to employees and enforces company policy and practices. Analyzes department budget to identify budget needs and/or reductions. May allocate operating budget's funds. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May represent the company in regulatory negotiations, professional conferences, and other matters of strategic interest. May recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. [-] Less

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and... [+] More

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.

Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget. [-] Less

Plans and coordinates technical activities in chemical plant, pilot-plant, or chemical-engineering department

directs activities of engineering personnel engaged in preparing plans, designs, cost estimates, and specifications for experimental, maintenance, or modernization programs to determine most feasible approach to technical problems. Directs... [+] More

Plans and coordinates technical activities in chemical plant, pilot-plant, or chemical-engineering department

directs activities of engineering personnel engaged in preparing plans, designs, cost estimates, and specifications for experimental, maintenance, or modernization programs to determine most feasible approach to technical problems. Directs activities of engineers and technicians setting up prototype units designed to perform experimental operations. Coordinates activities of workers engaged in testing and metering unit operations, and collecting and interpreting processing records. Evaluates performance records of chemical processes and physical operations and submits report of findings to management. May prepare reports on cost of plant operation. [-] Less

Supervises employees engaged in research and development. Coordinates research and development activities to meet the organization's need for improvement, cost reduction, and introduction of new products and processes.

Reviews and evaluates research results and makes appropriate recommendations to manager. Develops reports... [+] More

Supervises employees engaged in research and development. Coordinates research and development activities to meet the organization's need for improvement, cost reduction, and introduction of new products and processes.

Reviews and evaluates research results and makes appropriate recommendations to manager. Develops reports on progress and recommends the addition, expansion, or discontinuance of projects. Assists in preparing department budget and schedules, and controls research expenditures within approved limitations. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Supervises activities concerned with research and development of new and improved products, including engineering research. Plans and develops aspects of research and development proposals, such as objectives or purposes of projects, applications that can be utilized from findings, cost of... [+] More

Supervises activities concerned with research and development of new and improved products, including engineering research. Plans and develops aspects of research and development proposals, such as objectives or purposes of projects, applications that can be utilized from findings, cost of projects, and equipment and manpower requirements.

Reviews and analyzes results of research and submits proposals and recommendations to manager with identification and justification of benefits revised and expenditures of possible applications. Assists in developing and implementing methods and procedures for monitoring projects, such as preparation of records of expenditures and research findings, progress reports, and staff conferences, in order to inform management of current status of each project. Assists in preparing department budget and schedules, and controls research expenditures within approved limitations. [-] Less

Supervises and coordinates activities of workers engaged in preparation and layout of a technical publication and ensures the quality and timely delivery of required material. Studies materials to determine most effective form of presentation and number and type of illustrations... [+] More

Supervises and coordinates activities of workers engaged in preparation and layout of a technical publication and ensures the quality and timely delivery of required material. Studies materials to determine most effective form of presentation and number and type of illustrations required, in accordance with specifications and accepted standards of composition, limitations of equipment, and available funds. Activities include, but are not limited to, various media types such as desktop publishing, documentation manuals and software, electronic publishing, illustrations, marketing materials, repair guides and manuals, sales materials, software presentations, translations, users manuals, and related materials. This position typically reports to a manager and is the first level of supervision in the organization.

Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-uses of products. Prepares mockup for use by other workers in preparing pages. Marks or edits copy to incorporate printing instructions and editorial changes. Routes artwork to correction and reproduction. Routes editorial material for production. Reviews finished material for format, accuracy, and general appearance. Submits proofs for final review and routes corrected copy for printing or production. Plans technical drawings to supplement copy. [-] Less