Supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Exclude team or work leaders.

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those... [+] More

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those concerning rates or service in connection with any product or service offered.

Reviews reports of findings and recommends response to customer issues, considering nature and complexity of issues, requirements, and actions of subordinates to ensure settlements are made correctly and satisfactorily. Maintains equipment level and type sufficient to accomplish objectives. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. Ensures compliance with established customer service policies and procedures. Recommends and implements new procedures. May receive, investigate, evaluate, and settle complaints and claims of customers. May explain to customer, by telephone or letter, action taken on complaint, or may follow up with customer to see that resolution was satisfactory. [-] Less

Supervises activities of... [+] More

Supervises activities of employees engaged in shipping, receiving, loading, and unloading trucks and in storing, retrieving, packing, and distributing finished goods. Assigns workers to specific duties, such as verifying amounts of and storing incoming merchandise and assembling customer orders for delivery. Establishes operational procedures for verification of incoming and outgoing shipments, analyzes warehouse inventory, and provides reports showing slow-moving and/or surplus stock.

Reviews bills of lading for incoming merchandise and customer orders in order to plan work activities. Maintains accurate and necessary department records and documentation. Determines storage space requirements of incoming goods. Schedules deliveries and distribution of products to meet organization objectives and meet customer requirements. Recommends measures to improve production methods, equipment performance, and quality of product or service, and suggests changes in working conditions to increase efficiency. Supervises reclamation of damaged merchandise. Ensures appropriate of maintenance of equipment and a clean and safe work environment. Interprets company policy to employees and enforces company policy and practices. May hire, train, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Supervises and... [+] More

Supervises and coordinates activities of employees engaged in setting apart materials in a mixture by filtering, sifting, straining, squeezing, precipitation, centrifugal pressure or agitation, and breaking materials and reducing to smaller size by compression, chipping, and smashing. Studies schedules and estimates time, cost, and labor for products, services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.

Establishes or adjusts work procedures to meet deadlines. Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Supervises activities of fleet of vehicles required for the operations of an organization. Recommends vehicles for transfer or replacement and inspects new vehicles. Suggests changes, purchases, and divestitures of equipment.

Assigns, schedules, and coordinates activities of personnel. Keeps records of work... [+] More

Supervises activities of fleet of vehicles required for the operations of an organization. Recommends vehicles for transfer or replacement and inspects new vehicles. Suggests changes, purchases, and divestitures of equipment.

Assigns, schedules, and coordinates activities of personnel. Keeps records of work in process and completed along with employee time and materials. Issues purchase requisitions for materials and parts necessary to perform work. Reviews department operations and recommends changes for improvement to manager. Interprets company policy to employees and enforces company policy and practices. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Performs related work as required. [-] Less

Supervises the operating activities of an organization, branch, plant, or department. Provides input on the development and implementation of organization's policies, practices, procedures, and attainment of operating goals. Oversees and coordinates activities of subordinate operations staff.

Interprets company policies to workers... [+] More

Supervises the operating activities of an organization, branch, plant, or department. Provides input on the development and implementation of organization's policies, practices, procedures, and attainment of operating goals. Oversees and coordinates activities of subordinate operations staff.

Interprets company policies to workers and enforces company policy and practices. Establishes or adjusts work procedures to meet schedules. Recommends measures to improve methods, performance, and quality of product or services, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. Initiates or suggests plans to motivate workers to achieve work goals. Prepares reports and records on department activities for management. Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures. May train new workers. [-] Less

Supervises workers writing master orders used by production, shipping, invoicing, advertising, cost, and estimating departments. Assists in planning and implementing order-writing and processing procedures, using knowledge of company products, pricing methods, and discount classifications. This position typically reports to a... [+] More

Supervises workers writing master orders used by production, shipping, invoicing, advertising, cost, and estimating departments. Assists in planning and implementing order-writing and processing procedures, using knowledge of company products, pricing methods, and discount classifications. This position typically reports to a manager and is the first level of supervision in the organization.

Analyzes order processing system and develops recommendations to improve methods and procedures relating to the receipt, booking, and processing of customer orders. Coordinates and supports the establishment and maintenance of customer order records, such as discount classifications, cost basis, special routing, and transportation information. Assists in preparation and control of departmental annual budget. May hire, train, schedule, motivate, and evaluate job performances of staff. [-] Less

Supervises plant personnel, and plans and implements policies relating to all phases of personnel activity at plant location. Staffs, by recruiting, interviewing, and selecting employees, to fill vacant positions. Aids with new employee orientation to foster positive attitude toward company... [+] More

Supervises plant personnel, and plans and implements policies relating to all phases of personnel activity at plant location. Staffs, by recruiting, interviewing, and selecting employees, to fill vacant positions. Aids with new employee orientation to foster positive attitude toward company goals. Assists in monitoring records of insurance coverage, pension plan, and personnel transactions, such as hires, promotions, transfers, and terminations.

Assists in investigating accidents and prepares reports for manager. Meets with manager and shop stewards and for grievance resolution. Provides input on procedures to reduce absenteeism and turnover. Assists in monitoring contracts with outside suppliers that provide employee services, such as food services, transportation, or relocation service. [-] Less

Supervises plant,... [+] More

Supervises plant, manufacturing, or branch office operations. Oversees those who coordinate production, distribution, warehousing, banking, and/or selling activities in accordance with policies, principles, and procedures.

Confers with customers and customer representatives to evaluate and promote possibilities for improved and expanded services in area. Develops plans for efficient equipment, manpower, and material utilization. Reviews and alters production costs, quality, and inventory control programs to maintain profitable operation of branch location. Plans and directs sales program by reviewing competitive position and developing new markets, using sales aids, advertising, promotional programs, and field services. Directs personnel program. Directs preparation of accounting records. Recommends budgets to management. [-] Less

Supervises the... [+] More

Supervises the administrative process, schedule, and shipment of materials or other commodities from one location to another at the most cost efficient manner meeting both the need of the organization and its customers. Selects and negotiates contracts with common carriers when needed. Determines routes for and schedules in-bound freight.

Negotiates rate with common carrier to ensure that lowest possible freight charges are incurred. Audits all freight charges; files claims on overcharges. Files claims on shortages, damages, and overages. Allocates freight charges to appropriate departments. Works closely with buyers and management, properly prioritizing scheduling of in-bound goods. Processing of international letters of credit, US Customs documents, bills of lading, insurance, and brokers documents. Coordinates and schedules shipment of foreign purchased goods with overseas factories and/or the agents, custom house brokers, and freight forward ocean carriers. Audits all freight and custom duty charges; files claims on overcharges. Coordinates the transfer of goods between warehouses and among stores. Monitors all storage charges to ensure that containers and trailers are scheduled and unloaded in a timely manner. Ensures compliance with Department of Transportation regulations. Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less