Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year... [+] More

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.

Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year... [+] More

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.

Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates... [+] More

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates with computer analysts, programmers, and/or engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. [-] Less

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates... [+] More

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates with computer analysts, programmers, and/or engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. [-] Less

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates... [+] More

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates with computer analysts, programmers, and/or engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. [-] Less

Directs activities of information systems group engaged in designing, developing, implementing, and maintaining worldwide integrated finance and accounting system utilized by multinational organization

studies and analyzes general plan proposal, confers with corporate officials to obtain details of general plan, and obtains... [+] More

Directs activities of information systems group engaged in designing, developing, implementing, and maintaining worldwide integrated finance and accounting system utilized by multinational organization

studies and analyzes general plan proposal, confers with corporate officials to obtain details of general plan, and obtains systems requirements from corporate and international accounting and management personnel to compile raw data for plan development. Develops methods and procedures for project accomplishment, applying knowledge of foreign monetary and tax systems and international accounting conventions. Prepares specifications documenting systems and project requirements, including time frame, staffing, activity schedule, and methods and procedures. Interprets international finance and accounting policies and procedures to provide coding assistance to others engaged in systems design and coding. Oversees entering of source data and programs into computer, analyzes output to identify existence and nature of problems, and orders indicated corrections to design or program. Writes procedures manuals for users, reflecting and adapting individual accounting conventions and monetary and tax systems into overall integrated system. Prepares training plan and trains user staff prior to implementation of system. Edits and audits financial and accounting reports to identify problems in installed system and initiates corrective measures. [-] Less

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year... [+] More

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.

Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and... [+] More

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. [-] Less

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and... [+] More

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. [-] Less

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and... [+] More

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. [-] Less