Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment,... [+] More

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Calls customers who do not reply to letters.

Helps secure information regarding customer's financial status or insurance coverage. Provides appropriate information to billing staff or credit department. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account and notify collection agency of amounts received. May adjust for incorrect credit charges and grant extension of credit. May provide customer credit information or rating on request. May compute interest and payments. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed COD and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors. [-] Less

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment,... [+] More

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Calls customers who do not reply to letters.

Helps secure information regarding customer's financial status or insurance coverage. Provides appropriate information to billing staff or credit department. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account and notify collection agency of amounts received. May adjust for incorrect credit charges and grant extension of credit. May provide customer credit information or rating on request. May compute interest and payments. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed COD and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors. [-] Less

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment,... [+] More

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Calls customers who do not reply to letters.

Helps secure information regarding customer's financial status or insurance coverage. Provides appropriate information to billing staff or credit department. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account and notify collection agency of amounts received. May adjust for incorrect credit charges and grant extension of credit. May provide customer credit information or rating on request. May compute interest and payments. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed COD and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors. [-] Less

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment,... [+] More

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Calls customers who do not reply to letters.

Helps secure information regarding customer's financial status or insurance coverage. Provides appropriate information to billing staff or credit department. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account and notify collection agency of amounts received. May adjust for incorrect credit charges and grant extension of credit. May provide customer credit information or rating on request. May compute interest and payments. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed COD and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors. [-] Less

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment,... [+] More

Notifies or locates customers with delinquent accounts, attempts to secure payment, and reports payments. Prepares and mails form letters to customers to encourage payment of delinquent accounts. Talks to customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Calls customers who do not reply to letters.

Helps secure information regarding customer's financial status or insurance coverage. Provides appropriate information to billing staff or credit department. Records information about financial status of customer and status of collection efforts. May order repossession or service disconnection, or turn over account to attorney. May sort and file correspondence. May receive payments and post amount paid to customer account and notify collection agency of amounts received. May adjust for incorrect credit charges and grant extension of credit. May provide customer credit information or rating on request. May compute interest and payments. May use automated telephone dialing system to contact customers and computer to record customer account information. May void sales tickets for unclaimed COD and lay-away merchandise. May trace customer to new address by inquiring at post office or by questioning neighbors. [-] Less

Manages the collection and delivery of parcels or items from and to residential and business addresses. Ensures all parcels or items are delivered/collected on time and that tracking information is available to customers and colleagues. Liaises with organization management and... [+] More

Manages the collection and delivery of parcels or items from and to residential and business addresses. Ensures all parcels or items are delivered/collected on time and that tracking information is available to customers and colleagues. Liaises with organization management and current and potential clients on a regular basis. Adjusts operational elements and communicates change and ownership of client invoicing and contractual adherence.

Reviews, analyzes, prepares, updates, and distributes reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Analyzes historical reporting data, volume projections, and financial impacts. Makes changes and recommendations as appropriate. Develops management information according to contract. Produces accurate invoice summaries in accordance with contracted process. Analyzes all schedules of the services agreement. Gains in-depth understanding of contractual obligations between organization and client. Adjusts call routing configurations or staffing levels on an as-needed basis. Tracks scheduling exceptions including attendance, approved off-phone activity, or policy violations. Works with internal departments to ensure adequate time allowance for changes to the operation. Carries out relevant safety checks on collection and delivery vehicles. Monitors and analyzes financial performance and prepares department budget. Recruits, hires, trains staff, evaluates performance, and recommends or initiates promotions, transfers, and disciplinary action. [-] Less

Manages and coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers of commercial establishment, department store, bank, or similar establishment. Assigns subordinates to supervise workers investigating and verifying financial status and reputation of prospective... [+] More

Manages and coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers of commercial establishment, department store, bank, or similar establishment. Assigns subordinates to supervise workers investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications. Determines responsibility for collecting on worthless checks and delinquent bills to specific supervisors.

Reviews and evaluates applications, substantiated data, and recommendations in order to determine credit validity. Establishes credit limitations on customers' accounts. Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. [-] Less

Manages and coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers. Assigns workers, directly or through subordinate supervisors, responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing... [+] More

Manages and coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers. Assigns workers, directly or through subordinate supervisors, responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications. Determines responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.

Establishes credit limitations on customer account. Reviews collection reports to ascertain status of collections-and-balances outstanding and to evaluate effectiveness of current collection policies and procedures. Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account. Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls. May submit delinquent accounts to attorney or outside agency for collection. May compile and analyze statistical data on fraudulent use of credit cards to develop procedures designed to deter or prevent use of cards. May specialize in credit and collection activities for credit cards. [-] Less

Supervises collectors who locate customers to collect installments or overdue accounts, damage claims, or non-payable checks. Maintains record of collections and status of accounts.

Visits or phones customer and tries to persuade customer to pay amount due or arranges for payment at later date. Questions neighbors and postal workers at post office to determine new address of customers.

Supervises and coordinates activities of employees engaged in the investigation and review of credit risks and the collection of receivables. Reviews client credit history to grant or deny extensions of credit.

Oversees past due account collection and communicates with client, sending... [+] More

Supervises and coordinates activities of employees engaged in the investigation and review of credit risks and the collection of receivables. Reviews client credit history to grant or deny extensions of credit.

Oversees past due account collection and communicates with client, sending follow-up letter if payment is not received. Sets up condition of payment schedule and closely monitors collection of accounts. Turns delinquent accounts over to collection agency or advises of legal action. Responsible for credit and collection status report. [-] Less