Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Exclude Network and Computer Systems Administrators (15-1071).

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates... [+] More

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates with computer analysts, programmers, and/or engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. [-] Less

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and... [+] More

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.

Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget. [-] Less

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year... [+] More

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.

Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and... [+] More

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Talks with co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system. [-] Less

Coordinates and... [+] More

Coordinates and assigns work projects, such as converting to new hardware or software, and provides other technical support to employees in information processing departments. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Recommends improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Excludes paraprofessional positions.

Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware. [-] Less

Fabricates steel arch support to fit patient's foot, according to medical prescription

receives plaster cast of foot from prosthetist or podiatrist. Places protection cloth into cast and fills cast with plaster to mold model of patient's foot. Removes hardened model from... [+] More

Fabricates steel arch support to fit patient's foot, according to medical prescription

receives plaster cast of foot from prosthetist or podiatrist. Places protection cloth into cast and fills cast with plaster to mold model of patient's foot. Removes hardened model from cast and traces model outline on paper to use as pattern in cutting support. Selects stainless steel sheet of prescribed thickness and cuts sheet to specified dimensions, using shears, guided by pattern. Hammers steel into prescribed contours to form support and places support against plaster model to determine accuracy of fit. Splits support into front and back pieces when indicated according to prescription, using shears. Polishes support, using abrasive wheel. Glues leather to bottom of arch support to protect shoe, and rivets additional leather across top edge for foot comfort, using riveting tool. [-] Less

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates... [+] More

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates with computer analysts, programmers, and/or engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. [-] Less

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year... [+] More

Supervises and coordinates activities of employees engaged in interpreting problems, providing assistance, problem-solving support, and advising computer user related to hardware, software, and systems. Assists User Support Analyst in solving non-routine software, hardware, and procedure problems. Typically requires a four-year college degree in field of specialty. Typically reports to manager level in the organization.

Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Interprets company policy to employees and enforces company policy and practices. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users. Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial... [+] More

Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users. Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Requires excellent working knowledge of personal computers and peripherals.

Inspects personal computer equipment and reads order sheet listing user requirements to prepare computer for delivery. Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications. Loads specified software packages, such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Attends technical conferences and seminars to keep abreast of new software and hardware product developments. [-] Less