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Customer Service Representative Financial
Asks customers questions to obtain information. Explains available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Opens accounts, explains and processes investments and other financial services, assesses account problems, resolves... [+] More
Asks customers questions to obtain information. Explains available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Opens accounts, explains and processes investments and other financial services, assesses account problems, resolves complaints, and corrects records. Rents safe deposit boxes. Answers customers' questions and investigates and corrects errors, following customer and establishment records. Presents funds received from customer to teller deposit, and obtains receipt for customer. May help customer complete loan application. May type account information obtained from customer on record card or form and enter it into computer. May obtain credit records from credit reporting agency. May admit customers to safe deposit vault. May execute wire transfers of funds. [-] Less
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Financial Customer Service Representative
Asks customers questions to obtain information. Explains available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Opens accounts, explains and processes investments and other financial services, assesses account problems, resolves... [+] More
Asks customers questions to obtain information. Explains available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Opens accounts, explains and processes investments and other financial services, assesses account problems, resolves complaints, and corrects records. Rents safe deposit boxes. Answers customers' questions and investigates and corrects errors, following customer and establishment records. Presents funds received from customer to teller deposit, and obtains receipt for customer. May help customer complete loan application. May type account information obtained from customer on record card or form and enter it into computer. May obtain credit records from credit reporting agency. May admit customers to safe deposit vault. May execute wire transfers of funds. [-] Less
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Chief Financial Officer
Directs and coordinates company's financial affairs according to financial principles and government regulations. Establishes major economic objectives and policies for the company. Develops, directs and prepares financial analyses of operations for guidance of management. Recommends changes and ideas to top... [+] More
Directs and coordinates company's financial affairs according to financial principles and government regulations. Establishes major economic objectives and policies for the company. Develops, directs and prepares financial analyses of operations for guidance of management. Recommends changes and ideas to top management or Board of Directors in regard to policies and programs. Plans and directs new operational procedures to obtain optimum efficiency and reduced costs. Establishes extensive line of credit. Directs receipt, disbursement, and expenditures of money or capital assets. Approves and signs documents effecting monetary transactions. Directs the activities concerned with safekeeping, control, and accounting for assets and securities. Directs preparation of budgets and financial forecasts. Analyzes division or department budget requests to identify areas in which reductions can be made, and allocates operating budget. Directs the preparation of reports that outline company's financial position in areas of income, expenses, and earnings based on past, present and future operations. Directs preparation of directives to division or department administrator outlining policy, program, or operating changes to be implemented. Promotes organization in financial markets to assure sources of capital. [-] Less
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Customer Service Director
Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. [-] Less
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Director of Financial Reporting
Directs and oversees all external and internal financial reporting functions for the organization. Coordinates preparation, accurate reporting, and filing of statutory, SEC (Securities and Exchange Commission) periodic reports such as Forms 8-K, 10-Q, 10-K and Annual Report, and other periodic... [+] More
Directs and oversees all external and internal financial reporting functions for the organization. Coordinates preparation, accurate reporting, and filing of statutory, SEC (Securities and Exchange Commission) periodic reports such as Forms 8-K, 10-Q, 10-K and Annual Report, and other periodic governmental reports in accordance with GAAP (Generally Accepted Accounting Principles) requirements. Aids in the preparation of other SEC filings such as registration statements and DEF 14A. Assures that compliance with all SEC, FASB, NYSE and IFRS rules and regulations is maintained at all times. Prepares and presents audited financial statements, quarterly statutory disclosures, and additional financial reports to senior management, Board of Directors, and key primary stakeholders. Analyzes, researches, and summarizes new and proposed accounting, reporting, and disclosure standards issued by the SEC, FASB, and eventual IFRS, and prepares memorandums regarding the organization’s position and impact on the organization. Supports and assists with the internal audit function and the initial implementation and ongoing SOX (Sarbanes-Oxley Act) record-keeping compliance requirements. Oversees technical accounting research related to new and proposed accounting standards. Liaises with senior finance management, internal legal counsel, and external auditors on accounting issues and review of SEC filings, including quarterly review procedures and annual audit. Coordinates, directs, plans, and executes the financial reporting component of the external audit. Reviews consolidated income statements and balance sheet accounts and factsheets provided to upper management and investor relations used in preparation of Form 10-K, 10-Q, Form 8-K, Proxy Statement, and other periodic governmental reports. Supports requests from internal and external auditors in the completion of the annual financial audit for legal entities. Reviews current processes for improvement and automation opportunities to enhance financial reporting procedures.
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Financial Analysis Director
Directs and aids in financial analysis, evaluation, and report generation activities of current and proposed financial plans in a manner designed to protect assets, meet reporting requirements, provide timely, meaningful reporting of operations, and effectively plan for and audit the... [+] More
Directs and aids in financial analysis, evaluation, and report generation activities of current and proposed financial plans in a manner designed to protect assets, meet reporting requirements, provide timely, meaningful reporting of operations, and effectively plan for and audit the financial needs of the firm. Oversees the financial analysis staff. Develops and implements sound accounting policies and procedures for the protection of company assets. Provides for sound and timely managerial decisions and controls through provision of analyzed and evaluated financial operational data and information to management. Provisions adequate capital to meet current and future needs through development of an economical capital structure. Ensures optimum utilization of financial resources through sound forecasting and cash management. Minimizes tax liabilities through planning, researching, executing, and defending all Federal, State, local and foreign taxes applicable to the corporation. Ensures continuing departmental effectiveness through selection, training, development, and motivation of a competent staff. [-] Less
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Patient Financial Services Director
Plans and directs business office operations of the medical facility to ensure that revenue management functions meet customer and organizational requirements. Plans and directs business office operations to include such functions as admitting, patient registration, billing, collections, and insurance claims.... [+] More
Plans and directs business office operations of the medical facility to ensure that revenue management functions meet customer and organizational requirements. Plans and directs business office operations to include such functions as admitting, patient registration, billing, collections, and insurance claims. Typically requires a college degree in business and related managerial experience. Assists in coordinating and maintaining patient financial services programs to ensure compliance with current payments, rules, and regulations that impact the medical center and/or physician's billing and collections process. Monitors and ensures compliance with Medicare and Medicaid documentation guidelines. Monitors and evaluates current reimbursement/payment rules and ensures that legislative and regulatory changes impacting medical billing are anticipated and communicated to the clinical faculty, staff, and departmental billing personnel. Develops techniques for effective analyses of billing and collections efforts. Oversees resolution of third party denials and assists with reimbursement appeals and problems. Prepares financial reports and analyses to show progress or adverse trends and makes appropriate recommendations or conclusions. Assists in identification of new technologies that will improve departmental operations. Develops departmental strategies to meet cash projection formulas, reduce days in Accounts Receivable, and reduce denials. Ensures compliance with State and Federal law, compliance plans, HIPAA, and JCAHO guidelines. Prepares and manages the departmental budget. Hires, develops, and motivates a qualified Patient Financial Services staff. May provide assistance to physicians in determining appropriate use of codes for maximizing reimbursement of physician services. [-] Less
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Top Customer Service Officer
Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization. Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops... [+] More
Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization. Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops organizational customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains firm's customer service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Directs customer service employees concerning products, rates or service in connection with products or services offered. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Authorizes retention of data and preparation of documents. Prepares activity reports for evaluation by management. [-] Less
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Top Financial Reporting Executive
Directs and oversees the preparation and distribution of financial reports for external use. Ensures that all financial reports comply with governmental regulations and the organization's polices and procedures. Directs and coordinates, in conjunction with the Legal Department, the timely and accurate... [+] More
Directs and oversees the preparation and distribution of financial reports for external use. Ensures that all financial reports comply with governmental regulations and the organization's polices and procedures. Directs and coordinates, in conjunction with the Legal Department, the timely and accurate completion and issuance of external financial statements. Ensures that all financial information is fairly stated in accordance with regulatory requirements. Prepares management reports for audit committee and participates in audit and disclosure committee meetings. Ensures the timely identification of significant and complex accounting issues and directs the resolution and documentation of such issues. Evaluates risks, benefits, and technical implications of alternatives. Coordinates with external auditors, Legal Department, and other departments on accounting issues. Reviews, develops, and maintains the organization’s accounting policy manual. Monitors and ensures compliance with evolving accounting guidance, and develops reports on the impact and compliance with future accounting requirements. Communicates and explains accounting issues and evolving accounting guidance to the Senior Accounting Team and Senior Management. Reviews, develops, implements, and maintains processes, systems, policies, and procedures associated with financial reporting. Ensures that process documentation and key controls are updated and complete. Oversees testing efforts and advises on the impact and resolution of internal control deficiencies. Develops continuous improvements to the compliance process to maximize efficiencies and minimize costs. Updates the annual financial reporting risk assessment. Tracks and monitors the compliance process, including status, scope, cost, and benefits. Establishes goals and objectives and provides direction for the financial reporting team.
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Customer Service Manager
Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... [+] More
Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. [-] Less
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Salary Survey Data for Compensation Professionals
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