Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... [+] More

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial.

Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. [-] Less

Directs employees,... [+] More

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer.

Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. [-] Less

Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization.

Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops... [+] More

Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization.

Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops organizational customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains firm's customer service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Directs customer service employees concerning products, rates or service in connection with products or services offered. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Authorizes retention of data and preparation of documents. Prepares activity reports for evaluation by management. [-] Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... [+] More

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.

Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. [-] Less

Manages farm concerned with raising, harvesting, packing, and marketing farm products for corporations, cooperatives, and other owners. Oversees and coordinates staff of supervisors, farm workers, and/or office personnel.

Analyzes market conditions to determine acreage allocations. Negotiates with bank officials to obtain... [+] More

Manages farm concerned with raising, harvesting, packing, and marketing farm products for corporations, cooperatives, and other owners. Oversees and coordinates staff of supervisors, farm workers, and/or office personnel.

Analyzes market conditions to determine acreage allocations. Negotiates with bank officials to obtain credit from bank. Purchases farm machinery and equipment and supplies, such as tractors, seed, fertilizer, and chemicals. Hires and discharges personnel. Prepares financial and other management reports. Visits orchards and fields to inspect and estimate maturity dates of crops and potential crop damage due to harsh weather conditions. Confers with purchasers and determines when and under what conditions to sell crops, marine life, or forest products. May be designated according to type of crop. [-] Less

Directs all aspects and... [+] More

Directs all aspects and daily operations of a hotel to ensure efficient and profitable operation. Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited. Delegates authority and assigns responsibilities to department heads.

Plans dining room, bar, and banquet operations. Allocates funds, authorizes expenditures, and assists in planning budgets for departments. Interviews, hires, and evaluates personnel. Answers patrons' complaints and resolves problems. Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance. May negotiate contracts with vendors and negotiate leases with on-site shops. [-] Less

Supervises and trains less complex day-to-day general accounting functions and accounting operations which include coding invoices and compilation of data for various accounting reports. Oversees preparation of accounts and reports for management, including balance sheets and income statements. Reviews vouchers,... [+] More

Supervises and trains less complex day-to-day general accounting functions and accounting operations which include coding invoices and compilation of data for various accounting reports. Oversees preparation of accounts and reports for management, including balance sheets and income statements. Reviews vouchers, accounting documents, and records submitted by staff. Suggests improvements in accounting processes. Supervises staffs who are 100 percent nonexempt (i.e. paraprofessional and clerical accounting personnel); excludes supervisors whose staffs consist of a mix of professional and nonexempt accounting personnel.

Ensures that invoices are charged to the proper accounts. Compiles records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred. Advises superior of unusual matters. [-] Less

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those... [+] More

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those concerning rates or service in connection with any product or service offered.

Reviews reports of findings and recommends response to customer issues, considering nature and complexity of issues, requirements, and actions of subordinates to ensure settlements are made correctly and satisfactorily. Maintains equipment level and type sufficient to accomplish objectives. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. Ensures compliance with established customer service policies and procedures. Recommends and implements new procedures. May receive, investigate, evaluate, and settle complaints and claims of customers. May explain to customer, by telephone or letter, action taken on complaint, or may follow up with customer to see that resolution was satisfactory. [-] Less

Supervises and coordinates activities of unskilled and service employees engaged in cleaning and maintaining facilities and equipment of commercial, industrial, or other establishments. Heads those who do minor and routine painting and maintenance activities and keep building and grounds in... [+] More

Supervises and coordinates activities of unskilled and service employees engaged in cleaning and maintaining facilities and equipment of commercial, industrial, or other establishments. Heads those who do minor and routine painting and maintenance activities and keep building and grounds in clean and orderly condition. Oversees those who may sweep and mop or scrub hallways and stairs, empty trash and garbage containers, clean bathrooms and replace supplies, and/or replace air conditioner filters. Assigns tasks to workers, and inspects completed work for conformance to standards.

Issues supplies and equipment. Notifies management concerning need for major repairs or additions to lighting, heating, and ventilating equipment. Trains new workers, recommends discharge of incompetent workers, and performs other personnel duties as required. May requisition or purchase supplies and equipment. [-] Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... [+] More

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.

Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. [-] Less