Salary Survey Data for Customer Service Representative (General Calls)

The summary data provided is a sampling of ERI's Salary Assessor^® database. ERI's Salary Assessor^® & Survey desktop software and database reports up-to-date competitive base salary, wage, incentive, and total compensation means, medians and ranges for 5,400 non-management job titles, 8,200 US and Canada geographic locations, and 1,350 industry sectors; an added 500 executive jobs' salary, bonuses and total pay remuneration may complement. This is employer provided and verified data. To download the Salary Assessor Demo, click here.

Job Description: Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial.: Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. hide...show full eDOT descriptions

Average Salary Data By Location

Atlanta, GA Boston, MA Charlotte, NC Chicago, IL Houston, TX Los Angeles, CA New York-Manhattan, NY Orlando, FL Philadelphia, PA Phoenix, AZ

Average Salary $33,649.00     Average Salary $37,224.00     Average Salary $32,158.00     Average Salary $41,009.00     Average Salary $38,446.00     Average Salary $34,754.00     Average Salary $37,605.00     Average Salary $33,754.00     Average Salary $39,648.00     Average Salary $34,102.00