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Job Description:
Supervises and coordinates work activities of tellers, and possibly existing and new account personnel, to ensure that duties are performed efficiently and according to financial policies and procedures. Overseesuty> activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions. Assigns duties and work schedules to workers to ensure efficient functioning of department. This job is distinguished from Head Teller as the Head Teller is a lead position where as this job is a first level supervisor. In organizations with a Lead Teller, the Lead Teller reports to the Supervisor.: Plans and develops training programs to promote customer service. May be responsible for opening the vault(s). Controls the vault cash and furnishes tellers with additional funds for cash drawer when needed; gives credit for excess cash acquired. Plans and estimates the amount of cash required; orders sufficient coin and currency based on legal requirements and customer demands. Sends mutilated or foreign currency to international bank correspondent for collection. Trains employees in customer service and banking procedures. Approves checks for payment. Adjusts customer complaints. Examines tellers' reports of daily transactions for accuracy. Consolidates and balances reports. Ensures supply of money for bank's needs based on legal requirements and business demand. May be entrusted with the combinations for a number of vaults. hide...show full eDOT descriptions
